Servico BPO Services Pvt Ltd | Team Leader

Contents

1. 1 Servico BPO Services Pvt Ltd
   1. 1.1 About Company:
   2. 1.2 Job Tittle
   3. 1.3 Job Descriptions
   4. 1.4 Skills and Specifications
   5. 1.5 Skills Required
   6. 1.6 Experience
   7. 1.7 Qualifications
   8. 1.8 Job Location
   9. 1.9 Walk in Interview
   10. 1.10 Apply

Servico BPO Services Pvt Ltd

About Company:

SERVICO BPO SERVICES is a quality & customer centric business that is a result of the best and diverse Indian entrepreneurial drive. SERVICO offers excellent contact center solutions with an aim to improvise the performance and customer relationship of the business rather than just the cost benefit & turnaround time. With a strong, skilled & intelligent pool, specialized by the industry, we offer unrelenting focus on process excellence. Our business performance improvement specialists unlock revenue generation by strategic planning to optimize capital use and reduce operational expenses.

Job Tittle

• Team Leader

Job Descriptions

• Motivating and inspiring the team to surpass their potential.
• Improving the team and facilitating the communication among the members of team.
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
• Creating sense of ownership within the employees and resolving employee issues, if any.
• Encouraging, supporting, and motivating actively one’s peer team.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day¬to¬day basis.
• Communicating the company’s purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Striving for new ways continually, to increase the opportunities of sales.
• Handling escalated calls, complaints, questions, and queries as necessary.
• Facilitating cross¬functional communication within employees for improved working condition.
• Creating a conducive work environment for all the call center’s employees.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

Skills and Specifications

• Strong knowledge of customer care techniques and processes.
• Exceptional analytical and listening skills.
• Ability to operate well in a call center team environment.
• Familiarity with several voice logging systems and tools.
• Keenness and flexibility to work extended hours.
• Natural flair for coaching, motivating, and interacting with people.

Skills Required

• Marketing

Experience

• 0-1 Years

Qualifications

• Minimum H.S.C Passed

Job Location

• Andheri(W)

Walk in Interview

Servico BPO Services Pvt Ltd

Q.6, Laxmi Industrial Estate, 

Opp Premiere Glass Pvt Ltd. Andheri(W) 

Contact Person : Mayura K (HR Executive)
Mob No : 9594694746

Apply

• Email : mayura.k@servicobpo.com