We at HDFC Bank operate broadly in two major categories: Retail Banking & Wholesale Banking. Retail Banking comprises Assets & Liabilities functions, whereas Wholesale Banking includes Allied Functions & Operations.
Job Position: Customer Service - Priority Desk
Work Location: Chennai
Responsibilities:
- Priority Desk team at Credit Cards Correspondence is responsible for handling all escalations queries/complaints from MD/Senior Management / Regulatory bodies and responds directly to customers.
- Actioning of mails received from Credit Card customers and provide suitable resolution/response within established guidelines
- Liaise with the various functional units in credit cards and ensure complete resolution within TATs
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