ACIS is a captive offshore facility of Allianz Insurance plc, operating from the Technopark Thiruvananthapuram, offering both IT and ITES services. ACIS is a CMMI Level 5 company providing world-class Application Development and Maintenance services to Allianz Insurance in the UK and some other Allianz companies. ACIS is also a pioneer of the ITeS industry in Kerala and is ISO 9001-2000 certified for its Business Process Operations.
Job Title: Customer Service Associate/Senior Customer Service Associate
Company Name: Allianz Cornhill Informations Services
Closing On: Thursday, 13 September 2012
Contact Email: careers@allianzcornhill.co.in
Job Description:
- Working with people: able to show credible experience of working effectively in a team environment, building loyalty and confidence in others.
- Ability to learn: able to demonstrate learning from the interview process and the questioning, able to give examples of earlier learning.
- Customer Services: able to show credible experience of working with customers and providing a high level of care, behaving in a professional manner & building rapport with Customers. Ideally in a BPO or Call Centre environment.
- Problem Solving/Objection Handling: able to show credible experience of effective problem solving, reacting to problems in a calm & professional manner. Resolving the situation appropriately.
- Influencing/Persuasiveness: able to show credible experience of influencing or persuading others through establishing needs.
- Initiative: able to work with concepts with a view to change/continuous improvement and assisting learning and development.
- Resilience: able to show credible experience of resilience in a business/professional environment and to deal with adverse situations in a positive manner.
- Essential Skills/Attributes:
- Communication: Able to communicate clearly & effectively.
- Adaptability: Must be responsive to change as working in a fast pace, regularly changing environment.
- Reliability: Due to work priorities in the call centre good time keeping & regular attendance is a priority.
- Target Driven: Experience of working under defined targets and achieving such targets
Please Walk-in to our office on the following dates for a direct discussion
Walk-In Interview Date: 13.09.2012
Walk-In Interview Time: 11.00 – 02.00 PM
Preferred Skills:
- 1 - 4 year’s international BPO experience.
- Excellent communication skills in English.
- Graduate in any discipline/ Undergraduates with relevant experience can also apply.
- Proficient with Computers (MS office).
- Flexible to work in UK shifts
Venue:
ACIS, 2nd Floor,
Bhavani Bldng, Technpark
Contact No: +91(0) 471 2335550
Fax: 00 91 (0) 471 2700967
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